FAQ

Frequently Asked Questions (FAQs)

Account & Usage

1. How do I create an account on the platform?

Simply sign up on our website by filling in the required information. You can also log in
directly using your mobile number. Once logged in, browse through our products and place
your order. If you prefer, guest checkout is also available for quick purchases.

2. Can I use the platform without creating an account?

Yes! You can use the platform without creating an account by choosing the guest checkout
option. However, creating an account offers extra benefits such as access to your order
history and personalized offers.

Food Order & Delivery

1. How do I know if delivery is available in my area?

Delivery availability is displayed when you enter your delivery information on the platform.

2. What are the delivery fees and timelines?

Delivery is free across India, and your order will be delivered within 7 days from the date of dispatch.

3. Can I track my delivery in real-time?

Yes, you can track your delivery in real-time using the platform’s tracking system.

4. What if my order arrives incorrect or damaged?

If there is any issue with your order, please contact our customer support team for assistance
at:

customercare@thebiharisnacks.com

Online Payment Services

1. How do I pay for my order?

Payments can be made securely using credit cards, debit cards, or UPI. Please note, cash
payments are not accepted for orders placed through our e-commerce platform.

2. Is my payment information secure?

Yes, our platform uses secure payment gateways and encryption to protect your payment
information.

3. Can I use a coupon or promo code?

Yes, customers can enter coupon or promo codes during the checkout process to avail
discounts or offers.

Help & Support

1. Can I save my favorite items for quick ordering?

Yes, you can save your favorite menu items using the wishlist feature available on the
platform for easy and quick ordering.

2. How can I provide feedback?

You can provide feedback through our platform’s feedback system after your order has been delivered.